My meditation is taking a long time
Each meditation is generated on our servers in several stages, which usually takes a few minutes. You can leave the screen: the meditation appears in your library when it is ready.
Help
Answers to the questions people ask us most. If yours is not here, write to us.
My meditation failed
A meditation that could not be generated is marked as failed in your library. You can retry it or delete it.
I reached my daily limit
The free plan includes 3 meditations per day, and the count resets at midnight UTC. Paid plans remove this daily limit; you can upgrade from the plans or subscription screen. On every plan, an hourly limit also applies.
How do I cancel my subscription?
If you subscribed inside the app, cancel in your device's subscription settings. Only if you subscribed on the web: open Settings on the web and use Manage billing.
My subscription is missing
Use Restore Purchases on the subscription screen in the app. Also check that you are signed in with the account you subscribed with.
The sign-in link is missing or does not work
The sign-in link only works on the same device (and browser) where you asked for it, so open it there. Check your spam folder, and request a new link if it has expired.
How do I connect my TV or watch?
Your TV or watch shows a pairing code. Enter it on the pair page or in the app while you are signed in.
Can I listen offline?
Yes. Download a ready meditation from your library, and you can play it without a connection.
How do I delete my account?
In the app, open Settings and choose Delete account. After you confirm, your account is deleted and you are signed out. To keep a copy of your data, use Download my data in Settings first.
Can I use my own voice?
On the Premium plan, you can upload a short recording of your voice and use it for your meditations once you accept the voice consent. You can delete the recording at any time.
Which languages are supported?
Meditations are generated in your device or browser language when it is English, German, Spanish, French or Portuguese (Brazil); any other language gets English. You can change the language in your device or browser settings before generating.
Still need help?
A person on the Vonara team reads every message. Write from the email address of your Vonara account, or include it in your message, so we can find your account.
Message supportEmail: support@vonara.app